Napoli Casino Experience the Italian riviera at one of the best Europe casino sites – Casino Napoli. With a welcome offer of 400% match and hundreds of games, this iGaming destination is simply amazing. Brits at Casino Napoli can play online slots, table games, instant wins and even live dealer games.
Ruling
Found for the Player - Despite our repeated efforts to contact Casino Napoli to discuss this issue we have received no response whatsoever from the operator.
Read our Casino Napoli Review.
Player's Complaint
I deposited over £100 consecutively (in 20s)in one night. I managed to play through all wagering requirements and have €2000 available to withdraw. I withdrew and received an email stating my withdrawal of 2000 was successful (I have emails as proof) later received email asking for docs which I sent. The next day I checked the casino account to notice the pending withdrawal had been cancelled and changed to €227 which I received an email stating my withdrawal of this amount was successful. Very confused and worried and angry, I tried to communicate with chat, who weren't willing to help and kept ending chat with no explanation. I persisted on, until someone called me and explained verbally and then again in a chat box, my withdrawal could only be 10x my accumulated deposited. I have never seen this in ts&cs, if I was aware of this I would never have deposited, I have since search everywhere for terms but can't see any. Nonetheless, even if this is the case, surely accumulated means built-up which would still equal at least €1000 as I deposited at least 100 that night consecutively. I am still waiting for the 227 which I haven't even received. Can anyone help me here?
5 Responses
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Hi abc123 - welcome to ThePOGG.com!
As a UK citizen you should only be playing with operators that hold a UKGC license. Casino Napoli do not hold a UKGC license and as such are breaking UK law by accepting your custom.
Did your deposits exceed €200 in total? The operator's terms and conditions include the following:
'13.6 If a player's accumulated deposit amount does not exceed €200, player will be entitled only up to X10 last deposit. This maximum payout will be enforced also in cases where the player made additional deposits which were deemed at the sole discretion of the Casino to have been made in order to exceed the €200 accumulated deposit amount.'
Thanks,
ThePOGG
Just over £100 I think, will check. Very disappointing. Even if that's the case, they haven't paid out despite me sending in documents three times. Bad site, not to be trusted. The terms aren't available for customers. Where did you find them? The ones on the site don't open and I asked chat to send them to me but didnt
Hi abc123,
We can contact the operator about the missing withdrawal but it is normal for this group to take several weeks to pay out. Can you please keep an eye on your account and let us know if your payment comes through?
Thanks,
ThePOGG
Hi again, further to my previous complaint about a dispute over amount. Thank you for the terms and I accept that, even though it was misleading. I do have another issue still. In 8days it will be a month that my pending withdrawal and been sat in my account. Back and forth they have asked for documents which I have sent. During chat a few days ago I was told everything was now in order and to wait until this week and I would receive my funds. The withdrawal is still pending and I just contacted chat who said I need to send a bank statement... I have of course and since been told all ok, as I said. Seems to me they are a scam who don't want to pay at all. Can you help? If you can't how can I put a stop to this? I understand they aren't in the UK but there must be a way or stopping this company.
Hi abc123,
Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.
Sorry we could not be of further help.
ThePOGG
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Casino Napoli is a reputable iGaming destination that welcomes UK gamblers. Launched in 2017, it didn't take long for this operator to establish itself as a generous and attractive casino site.
At first glance, Napoli online casino has everything to keep its consumers happy and satisfied. If you dive deeper into the magical world of casinos not blocked by Gamestop, you will discover the first impression to be absolutely correct. From the amazing design inspired by the Italian Riviera to the long list of banking methods, Napoli is an operator determined to please.
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Just add mobile readiness and dedicated customer support into the picture. What you get is a wonderful gambling website where your presence is highly appreciated and generously rewarded.
Features of Online Casino Napoli
Casino Napoli is an excellent iGaming destination. Brits who decide to play there can expect lots of benefits and an excellent game offer. Here are the most significant features of this operator.- Design. This casino has a strikingly attractive design. With panoramas of the unforgettable Italian Riviera, players will feel as if they're really in the charming town of Napoli. Moreover, the navigation through all the site's sections is incredibly simple thanks to the smart organisation of the menu. In other words, Napoli is the eye-candy everyone was waiting for.
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Napoli Casino Bonuses & Offers
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Napoli Online Casino Games
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Napoli Live Casino
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This operator boasts with an impressive mobile gambling platform. Napoli Mobile Casino comes with a sleek design and user-friendly interface. More importantly, users can access it via most mobile devices, including those running on Android and iOS. In terms of functionality, the mobile version of Napoli works impeccably and supports all basic functions. Moreover, it includes most of the world-class casino slots and table games. Some top picks among mobile players at Napoli are Mummy, Fruit Zen and It's A Joker.Payments at Napoli Casino Online
UK players at this iGaming website can remove Gamstop and make deposits using a wide range of popular banking methods. Most of them support both Napoli Casino mobile and desktop platforms. More importantly, with over 20 accepted billing options, players will surely find a suitable option for their needs. Credit cards, e-wallets, and Bitcoin are among the supported methods.- Deposits. Visa, MasterCard, Skrill, and Paysafecard are some of the popular options you can use to make a deposit at Napoli Casino. The minimum deposit amount set by the operator is €20 and most payments are processed within seconds. Depending on the deposit option you use, processing fees may apply. However, there is no fee for most of the payment methods.
- Withdrawals. Napoli will either send your winnings to your previously used payment method or via bank transfer. The minimum cashout amount at this gambling website is €100, which is above the average. Exact processing times on payout requests depend on the method used. For example, they process credit card withdrawals within 10 business days and e-wallet cashouts within 1 business day.
Napoli Casino Sister Sites
Alpha Interactive Solutions is the operator that stands behind Napoli casino online. This company owns several other iGaming destinations, each of them reputable and respected. Keep reading and discover more about the sister sites of the Napoli gambling website.- Bronze Casino. Bronze Casino was launched in 2018. This casino website features over 950 games powered by numerous providers (Play'n GO, NYX, Betsoft, etc.). Bronze Casino, in addition to slots and table games, also offers a nice range of live tables. Moreover, players at this destination get access to generous bonuses and VIP rewards.
- Split Aces Casino. Split Aces Casino is another sister site of Napoli that was established in 2018. With more than 400 picks on its game menu, Split Aces promises hours of fun. Players at the site can enjoy top-class slots, table games, card games, and live dealer picks. Other strengths of Split Aces are the operator's mobile readiness and massive welcome bonus.
- Majesty Slots Casino. Among the longest-standing Napoli sister sites, Majesty Slots Casino opened in 2012. With mobile games, VIP program and over 500 picks, Majesty Slots has lots of fans in the UK. Another thing that helps this operator to stand out is its welcome package of up to €1,800 and 120 bonus spins.
- Club Lounge Casino. If elegance and luxury are your priorities, keep your eyes on Club Lounge Casino. This sister site of Napoli has an impressive design and even more stunning welcome offer. Get up to €1,500 in cash bonuses and 150 bonus spins upon signup. Moreover, Club Lounge boasts mouth-watering VIP rewards alongside a rich selection of world-class games.
- Stay Lucky Casino. The last sister site of Napoli Casino that deserves a mention is Stay Lucky Casino. This is actually a brand-new option that went online in August 2019. Stay Lucky Casino supports many languages and features lots of games. New users at Stay Lucky get a welcome treat of 100 bonus spins and up to €1,000 in cash bonuses.
Conclusion of Napoli Casino Review
All in all, you won't ever be disappointed by Napoli Casino UK. This operator seems determined not only to attract new players but also to keep existing ones. With a carefully designed strategy, Casino Napoli succeeds in its main goal. New members are impressed with numerous ways around GamStop scheme massive welcome bonus granted upon their first deposit. Regular customers, on the other hand, get VIP rewards, exclusive offers, and weekly surprises. At the same time, all players at Napoli get to enjoy cutting-edge games by industry-leading developers.
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As time passes, it seems that the operator is only getting better. More and more languages are supported, and customer care improves. Needless to say, the site also has an excellent selection of payment methods and supports instant deposits too. Plus, Napoli works perfectly on both desktop and mobile devices.